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KYC and AML Policy

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

At Pin Up Africa, the security and integrity of our platform are non-negotiable. Our strict Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) protocols are essential to protect our business, our users in markets like Nigeria and Kenya, and the global financial system from fraud, terrorist financing, and illicit activity.

By maintaining an account and engaging in any transaction on our platform, you acknowledge and accept these mandatory procedures. These protocols ensure a safe and legitimate gaming session for every player.

1. KYC Verification: Establishing Player Identity

The KYC process is designed to confirm the identity of every account holder. This is necessary to comply with international regulatory standards and to process your cash-out requests securely.

1.1 Mandatory Verification Steps

Before a player can process their first significant withdrawal (or once cumulative transactions exceed a certain threshold), the following documentation will be requested via your account dashboard:

  1. Proof of Identity (POI): A clear, government-issued photo ID. This can include:
    • National ID Card (both sides)
    • International Passport (photo page)
    • Driver’s License (both sides)
    • Requirement: The document must be valid (not expired) and clearly show your full name, date of birth, and photo.
  2. Proof of Address (POA): A document confirming your residential address. This can include:
    • Utility Bill (electricity, water, gas)
    • Bank Statement
    • Government Tax Document
    • Requirement: The document must be dated within the last three months and must clearly show your full name and residential address.
  3. Proof of Payment (POP): Documentation to verify the ownership of the deposit method used.
    • Bank Card: Clear images of the front of the card showing only the first six and last four digits (the middle digits must be covered). The back must show the signature (CVV must be covered).
    • E-Wallets (e.g., OPay, M-Pesa): A screenshot of the account profile page clearly showing your name and the linked account details.

1.2 Verification Timeframe

Our dedicated security team reviews submitted documents as quickly as possible. We aim to complete most KYC checks within 24 hours of submission. Failure to provide legible or satisfactory documents will delay the verification of your account and the processing of your withdrawal.

2. AML Policy: Securing Transactions

Our AML framework monitors financial activity to ensure all funds on the platform are clean and legally sourced. We adhere strictly to local financial regulations in the jurisdictions we operate in, including those in Nigeria and Kenya.

2.1 Suspicious Activity Reporting

We use advanced monitoring systems to detect unusual transaction patterns, including:

  • Large, unexplained deposits followed by immediate withdrawal requests.
  • Transactions inconsistent with the player’s typical wagering profile.
  • The use of multiple, unrelated payment methods to fund the bankroll.

If any suspicious activity is identified, we are legally obliged to report the activity to the relevant financial crime authorities without notifying the player.

2.2 Funds and Withdrawal Protocol

To prevent money laundering, all withdrawal requests are processed back to the original source of the funds (the payment method used for the deposit) whenever possible.

  • Deposit Turnover: As stipulated in our T&Cs, all deposits must be wagered at least once (x1) on the platform before a withdrawal can be initiated. Any attempt to circumvent this rule will result in the suspension of the account.
  • Currency Conversion: While we may display balances in USD, large-scale or high-frequency currency conversions on the site purely for financial gain will be flagged under our AML procedures.

2.3 Account Suspension and Termination

We reserve the right to immediately suspend or permanently terminate any account found to be in breach of these KYC or AML policies. This may include the permanent retention of any balance in the account if illicit activity is confirmed.

Maintaining a compliant and secure platform is paramount to our commitment to providing a legitimate and trustworthy environment for all players.